a. The time already elapsed until the delivery deadline.
This English version is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.
These Terms of Use (“Terms”) govern the use of the services offered by ZETTA Translate LLC, incorporated in the State of Delaware, at 8 The Green, Suite A, Dover, ZIP Code 19901, or any of its affiliates (“ZETTA”), including but not limited to access to and use of the Zetta Marketplace (“Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
By accessing or using the Platform, you acknowledge that you have read, understood and agree to comply with these Terms, as well as any other terms and conditions incorporated by reference. These Terms apply to all users of the Platform, including registered and unregistered users.
Zetta offers a marketplace for translation services where users can find and hire third-party language professionals (“Language Professionals”). Zetta reserves the right to modify, suspend or discontinue any aspect of the services offered on the Platform at any time and without prior notice.
a. Fees of Individual Language Professionals: Translation services are provided by individual language professionals available on the Platform. Fees for these services are set on demand and must be paid through the platform as specified at the time of hiring.
b. Payment Terms: All translation fees are due when the language professional's proposal is approved. Payment must be made using the methods accepted by Zetta, and the language professional will start work only after payment is confirmed.
Zetta Instant Quote Feature: Zetta's proprietary Instant Quote tool allows clients to obtain instant quotes from language professionals and propose delivery deadlines.
a. Payment After Proposal Approval: The client pays after selecting the language professional and approving the proposal through the platform. The language professional will start the project only after Zetta confirms receipt of payment.
b. Refund Guarantee: Zetta guarantees a 100% refund if the language professional does not perform the work, subject to the for-cause cancellation process set out in these Terms of Use.
Some features of the Platform may require you to register and create a user account. When registering, you agree to provide accurate, complete and up-to-date information about yourself as requested by the registration form. You are responsible for keeping your login credentials confidential and are fully responsible for all activities that occur in your account.
Your use of the Platform is subject to our Privacy Policy, which describes our practices regarding the collection, use and disclosure of personal information. By using the Platform, you agree to the collection and use of your information in accordance with our Privacy Policy.
Clients may cancel services without giving a valid reason. However, penalties will apply based on the percentage of work completed, as recorded on the platform.
Completion is determined by the higher percentage of two variables:
a. The time already elapsed until the delivery deadline.
b. The number of documents uploaded to the platform.
Penalties will apply as follows:
a. Completion Up to 25%: - If up to 25% of the work is complete, the Client is entitled to a refund of 60% of the total payment made in the case of prepaid billing. In the case of postpaid billing, the client will still owe 40% of the agreed amount.
b. Completion Between 25.01% and 50%: - If between 25.01% and 50% of the work is complete, the Client is entitled to a refund of 40% of the total payment made in the case of prepaid billing. In the case of postpaid billing, the client will still owe 60% of the agreed amount.
c. Completion of 75% or More: - If 75% or more of the work is complete, the Client is not entitled to any refund in the case of prepaid billing. In the case of postpaid billing, the client will still owe 100% of the agreed amount.
The Client declares and acknowledges that all translation services requested through the Zetta marketplace are fully customized and tailored to the specifications and technical requirements provided by the Client. These services are performed based on the detailed guidelines set by the Client, who is fully aware of the expected delivery format and the final product resulting from the translation process.
Given the customized and specific nature of each translation project, the Client expressly agrees that the services provided through the Zetta marketplace fall into the category of customized products and services. Therefore, the Client acknowledges and agrees that the provisions of Article 49 of the Brazilian Consumer Protection Code, which allow withdrawal from certain types of contracts, do not apply.
The Client has the right to cancel the translation service for cause within 7 business days from delivery of the translated material. To exercise this right, the Client must provide a detailed explanation of the cause for cancellation, which will be subject to Zetta's review and approval.
To start a cancellation request and be eligible for a full refund, clients must follow the Validation Request Process through Zetta Chat, Zetta's digital channel.
Clients are entitled to a refund if:
a. The client has accurately identified the errors and provided supporting documents through the Zetta platform chat.
b. The service provider failed to correct the errors in a timely or satisfactory manner.
Based on the information provided, Zetta will assess and confirm the client's right to a full refund.
Subject to the provisions of these Terms of Use, any approved refund will be issued to the Client within three (3) business days after Zetta approves the refund request.
The Platform, including all its content, features and functionality, is owned by Zetta or its licensors and is protected by copyright, trademark, patent and other intellectual property laws.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform in any way that violates any applicable law or regulation. You are solely responsible for any content you submit, post or display on the Platform, as well as for your interactions with other users.
ZETTA DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS OR QUALITY OF ANY TRANSLATION PERFORMED BY LANGUAGE PROFESSIONALS ON THE PLATFORM. ZETTA WILL NOT BE LIABLE FOR ANY DAMAGES, LOSSES OR HARM ARISING FROM THE USE OF THE PLATFORM OR FROM HIRING THE SERVICES OF LANGUAGE PROFESSIONALS THROUGH THE PLATFORM.
In no event will Zetta, its directors, employees or agents be liable for indirect, incidental, special, consequential or punitive damages arising from or related to the use of the Platform or the hiring of Language Professionals' services through the Platform.
These Terms constitute the entire agreement between you and Zetta regarding their subject matter and supersede all prior or contemporaneous agreements between you and Zetta. These Terms will be governed by and construed in accordance with the laws of Brazil. In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the courts located in São Paulo, Brazil.
By continuing to use the Platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use the Platform. Zetta reserves the right to modify or amend these Terms at any time and without prior notice. All changes take effect immediately upon publication of the revised Terms on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
ZETTA TRANSLATE LLC - Dover, Delaware, USA - Copyright 2026. All rights reserved.