Privacy Policy and Information Security

Zetta website and platform are owned by Zetta Translate, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Zetta, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Zetta website and platform.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Data Collection

At Zetta, we adhere to industry-leading standards to ensure transparency and trust in our data collection practices. When you interact with our platform, we collect the following types of information:

· Metadata: This includes information about your device, browser type, IP address, pages visited, and timestamps. These data points help us analyze how users interact with our platform and improve user experience.

· Personal Information: When you register or use our services, we collect personal details such as your name, email address, phone number, and billing information. This information is necessary for creating your account, processing payments, and communicating with you.

· Documents for Translation: We securely store documents uploaded for translation. These may contain text, images, or other content that requires translation services.

· Cookies and Tracking Technologies: Our website and platform may use cookies and similar technologies to enhance your experience, personalize content, and analyze usage patterns. These technologies also help us track the effectiveness of our marketing campaigns.

· User Journey Data: When you navigate through our platform, we collect data on your interactions, such as clicks, scrolls, and time spent on pages. This helps us optimize our platform for usability and efficiency.

2. Usage of Collected Data

The data we collect is used for the following purposes:

· Service Provision: To provide translation services, process payments, and communicate with you regarding your projects.

· Improvements: To enhance our platform's functionality, user experience, and the quality of our translation services.

· Marketing: To send you relevant promotions, updates, and newsletters, based on your preferences and interactions with our platform.

3. Sharing Data with Trusted Partners

At Zetta, we are committed to providing you with exceptional translation services. To achieve this, we may share your data with trusted partners in accordance with industry best practices. Here are the various purposes for which we may share your data:

· Translators: Your data may be shared with our network of skilled translators to facilitate translation services. This includes providing them with the necessary information to ensure the quality and timely delivery of your projects. Our translators are bound by strict confidentiality agreements to protect your data.

· Artificial Intelligence (AI) Tools: We may share data with AI tools and systems to enhance and improve our AI translation algorithms. This sharing allows us to train our AI models with diverse datasets, leading to more accurate and nuanced translations over time.

· Financial Processing: Your data may be shared with financial institutions and payment processors to securely process payments for the services you have requested. This ensures a smooth and secure transaction process for you.

· Marketing Campaigns: We may use your data to tailor marketing campaigns and provide you with relevant offers, updates, and information about our services. This includes personalized recommendations based on your usage patterns and preferences.

· Third-Party Service Providers: In addition to the above, we may engage third-party service providers who assist us in various aspects of our operations. These providers adhere to strict data protection standards and are only given access to the necessary data required for their services.

· Legal Compliance and Safety: We may disclose your data if required to comply with legal obligations, respond to legal requests, enforce our policies, or protect the rights, property, or safety of Zetta, our users, or others.

4. Safeguarding Your Data

When sharing your data with these trusted partners, we take the following measures to safeguard your information:

· Confidentiality Agreements: All partners and third-party service providers are bound by confidentiality agreements to ensure the protection of your data.

· Data Security: We ensure that any data shared is done through secure channels, using encryption and other industry-standard security measures.

· Limited Access: Partners only have access to the specific data necessary for the purposes outlined above. We do not provide unrestricted access to your information.

· Regular Audits: We conduct regular audits and assessments of our partners to ensure they continue to meet our high standards of data protection and security.

5. Privacy Enhancement Technologies

At Zetta, we prioritize the protection of our clients' data through the implementation of Privacy Enhancement Technologies (PETs). These technologies are designed to safeguard against data leaks from third-party providers, such as AI platforms. Here are the measures applied by Zetta:

· Data minimization. We employ data minimization techniques when sharing data with third-party AI platforms. Only the necessary data required for specific tasks is shared, reducing the risk of exposing sensitive information.

· Data Anonymization: Before sharing data with AI platforms, we anonymize personal information to ensure that individuals cannot be identified from the data. This protects the privacy of our clients while still allowing for effective AI training.

· Encryption: All data transmitted to and from third-party AI platforms is encrypted using industry-standard encryption protocols. This ensures that even if intercepted, the data remains secure and unreadable to unauthorized parties.

· Secure APIs: We utilize secure Application Programming Interfaces (APIs) when integrating with AI platforms. These APIs are designed with security in mind, with authentication and authorization mechanisms to control access to data.

· Contractual Agreements: Zetta establishes comprehensive contractual agreements with third-party providers, outlining data protection requirements, confidentiality clauses, and liability provisions. These agreements hold providers accountable for maintaining the security of the data they handle.

· Data Access Controls: Access controls are implemented to limit the data accessed by third-party platforms. Only authorized personnel with a legitimate need can access specific datasets, reducing the risk of unauthorized data exposure.

· Data Retention Policies: We enforce strict data retention policies with third-party providers. Once data is no longer needed for its intended purpose, it is promptly deleted to minimize the risk of data leaks.

· Incident Response Plan: In the event of a data breach or leak, Zetta has a robust incident response plan in place. This plan includes immediate notification, containment procedures, investigation protocols, and communication strategies to mitigate any potential impact.

By leveraging these Privacy Enhancement Technologies, Zetta ensures that the data entrusted to us remains secure and protected from unauthorized access or leakage. We are committed to upholding the highest standards of data privacy and security for our clients.

6. Confidentiality Obligation of Translators

Translators who join the Zetta platform are bound by strict confidentiality protocols and legal obligations. By accepting projects and accessing client documents, translators agree to:

· Restricted Access: Translators are granted strictly necessary access to documents on the Zetta platform solely for translation tasks.

· Confidentiality: All documents and information provided to translators are highly confidential and must not, under any circumstances, be shared with third parties.

· Legal Responsibility: Translators bear legal responsibility for maintaining the utmost confidentiality of documents and information accessed on the Zetta platform. Any breaches of this confidentiality may result in severe penalties.

· Access Termination: Translators' access to the Zetta platform and documents is immediately revoked upon completion of their translation tasks to prevent any unauthorized ongoing access.

· Protocol for Document Tracking: Every translation project contains a unique protocol for document tracking. This protocol serves as a crucial tracking mechanism in the event of a document leak. It aids in identifying the source of the leak, ensuring accountability for any breach.

Translators play a vital role in safeguarding the sensitive information of our clients. By strictly adhering to these rules, translators uphold the integrity and security of the Zetta platform. Any violation of these rules will result in immediate action and potential legal consequences. Thank you for your commitment to the confidentiality and protection of our clients' data.

7. User Rights and Data Protection

As a user of Zetta, you have a range of rights regarding the protection and control of your personal data. These rights, in line with industry standards and data protection laws such as the General Data Protection Regulation (GDPR) and General Data Protection Law (Law No. 13709/2018), include:

· Right to access. You have the right to request access to the personal data we hold about you. This includes information on how and why your data is processed, as well as the categories of personal data involved.

· Right to correct. If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of your data.

· Erasure (Right to be Forgotten): You can request the deletion of your personal data from our systems. This right is subject to legal and contractual obligations, such as data retention periods and legitimate business purposes.

· Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transmit the data to another controller if desired.

Please note that exercising these rights is subject to certain conditions and exceptions as prescribed by law. If you wish to exercise any of these rights or have questions about your data, please contact our Data Protection Officer at dpo@zetta.com. We are committed to respecting and upholding your data protection rights.

· Your Consent

By using our services, you consent to the sharing of your data as described above. We prioritize transparency and want you to feel informed and in control of how your data is used.

· Opting Out

If you prefer not to have your data shared for marketing purposes, you can opt out by adjusting your preferences in your account settings.

8. Limitation of Liability for Translator Data Breaches

ZETTA SHALL NOT BE HELD LIABLE FOR ANY DATA BREACHES OR INFORMATION LEAKS CAUSED BY TRANSLATORS ON THE PLATFORM. While Zetta implements stringent security measures and monitors translator activities, the following factors are considered:

· Independent Contractors: Translators on the platform are independent contractors responsible for their actions and adherence to confidentiality obligations.

· Third-Party Actions: Zetta cannot be held responsible for unauthorized actions or breaches by individual translators, as they operate independently.

While Zetta takes every precaution to prevent data breaches, users acknowledge and accept the inherent risks associated with the use of online platforms.

· User Acknowledgment: By using the platform, users acknowledge and accept the risks associated with online data transmission.

This legal disclaimer serves as notice to all users of the Zetta platform. If you have any questions or concerns regarding confidentiality or liability, please contact our legal team at legal@Zettatranslate.com.

9. Conclusion

At Zetta, we value your trust and strive to uphold the highest standards of data protection and privacy. By sharing your data with trusted partners, we aim to deliver the best possible translation services and enhance your experience with us. If you have any questions or concerns about data sharing, please contact our Data Protection Officer at dpo@Zetta.com.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to admin@zetatranslate.com.