Translators´ Workspace

Instant Quote

How does instant budgeting work?

The client will upload the documents they wish to translate, and our tool will automatically calculate based on the unit value defined by you (standard page, word, or page) for the requested service..

How many characters does one standard page equal?

1000 characters without spaces.

What is the conversion of characters to words?

An average of 6 characters per word.

I noticed that the budget is slightly lower than my word count. What happened?

It may happen that, due to the low quality of the documents uploaded by the client, Zetta's reader missed some characters. We admit a variation of up to 15% more or less

Job Proposals and Workspace

The client sent me a job proposal with a deadline I can't meet, what now?

You can always offer a longer delivery time through the platform. However, be aware that the client may have made translation proposals to other translators/translation companies.

I accepted the job proposal, but I haven't received confirmation of the project on the platform yet. What now?

Don't worry, as soon as the client confirms the choice of your services, we will send you an email notification.u.

The client sent an illegible document, or part of it is missing, what can I do?

You can request a second copy directly on the platform.

An unforeseen event occurred, and I won't be able to deliver on time. What now?

Notify your client as soon as possible, informing the new expected date and time.

The client rejected a translated document, what should I do?

Check the client's justification and proceed with the correction as quickly as possible to ensure customer satisfaction..

The client requested cancellation via Zetta Chat??

Check the reason for the cancellation request as soon as possible to address any issues with the translation.

Digital Wallet - Zetta Pay

What does the status "Service in execution" mean?

It represents the total value of ongoing translation orders that have been started but not yet completed.

What does the status "Client Pending Payment" mean?

It means that the service has been completed, but the client has not yet made the payment. It is important to mention that this amount will be pending until the client's payment. Zetta does not take responsibility for defaults but will take all measures for collection..

What does the status "Dispute Resolution" mean?

The service has been completed, but the client has initiated a refund request.

What does the status "Available Fund" mean?

Funds are available for completed and paid services, and the translator has already uploaded the invoice on the platform.

To which company should I issue the invoice for the services rendered? On what amount should I issue the invoice?

To Zeta Translated Ltda, CNPJ 54.114.100/0001-78, email: admin@zetatranslate.com on the total amount described in "Available Fund".

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